SUPPORT WE’RE HERE FOR YOU!

Do you have problems using our software? Found a bug? Or questions about licensing and ordering? Write us a message.

CONTACT SUPPORT

Support times: Generally, we reply as soon as possible,
at working days in the time window between 9 am and 6 pm.

HELP – DESK HOW CAN WE ASSIST?

We will be glad to assist you with any questions or problems that may arise. Please write us an email at support@lookup2.com or use your access to our CRE-DO Service Desk and open an error message directly. We will process your request promptly.

Which Java version is used by MultiDoc?

MultiDoc is written in Java Version 8, and Oracle-Java-Runtime (JRE) is required due to different compatibility reasons. Setup leads you to install the neccessary Java version, if not installed previously.

MacOS: “You need to install the legacy Java SE 6 runtime”

MacOS, before: OS-X, sometimes requires Apple’s own legacy Java variant on start of Lookup2 MultiDoc especially on older systems. That’s due to the fact, that the most actual “original” Oracle Java 8 version is unknown on these systems. It looks like a simple installation of it doesn’t work either. To get MultiDoc to work on MacOS, you need the “Java Development Kit” (JDK) in Version 8, even if you are a normal user only!
As long as Apple’s old legacy Java version is still installed, there may arise more problems with it. You’ll need to uninstall this legacy Java 6 which has been superseeded by Oracle Java 8 entirely. But you need to uninstall it manually.

Sources:
Stackoverflow article about the necessity for JDK instead JRE
Eclipse Community Forum about deinstallation of old Java versions



TO TOP

CONSULTING TRUE FRIENDS.

Who is behind LOOKUP2 Software? We like to introduce ourselves! In September 2000, software developer Guido Schnepp started his freelance work as ISIS Papyrus Application Developer, initially as ISIS Papyrus Consultant, who in subsequent years turned his attention to “major” problems in high-volume individual printing. Shortly after founding the company, he published the indispensable software tool AFP-Lookup for the detailed problem analysis of AFPDS data streams. This laid the foundation for today’s CRE-DO software offering for document automation and output management.

The new software LOOKUP2 MultiVIEW represents a new milestone on the way to comprehensive, cross-format print data visualization – you can look forward to more!

Besides developing its own software products, CRE-DO GmbH continues to focus on solving customer-specific problems through its own consulting team experienced in customer environments.

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Contact
CRE-DO GmbH · Benrather Schloßallee 94 · 40597 Düsseldorf · Germany
T +49 (211) 90 99 95-0 · F +49 (211) 90 99 95-70 · support@lookup2.com